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FAQs

Frequently Asked Questions

Common questions about plugins, pricing and setup. Pick a plugin on the left, or start with the general questions.

General

How long are updates and support included with a plugin purchase?+

Every Redmineflux plugin purchase includes 12 months of technical support, bug fixes, and both minor and major version updates. After the initial 12-month period, you can renew your subscription for 30% of the plugin price to continue receiving support, bug fixes, and future updates for another year.

What are the System Requirements for Redmineflux?+

Redmineflux plugins require a stable and supported Redmine environment. Redmineflux supports all Redmine versions. You must have a properly installed Redmine, correct Ruby/Rails versions, a supported database (MySQL, PostgreSQL, or SQLite), and the ability to run plugin migrations successfully. For the complete system requirements, please refer to our full documentation.

What are the different pricing options available for Redmineflux?+

Redmineflux offers various pricing plans. The Redmine cloud solution is a fixed monthly package by team size – Team $69/month for up to 25 users, Business $129 for up to 50, Scale $249 for up to 100 – never per user. Redmine plugins are available from free to $49–$699. Plugin bundles start at $1,183 to $4,753.

I don't want certain plugins that are in your existing plugin combo. Would it be possible to remove them and adjust the price?+

You can opt not to install plugins you don't need, but unfortunately adjustment in price is not an option.

Can you create a custom plugin combo for my organization?+

Unfortunately, that would not be possible. But you can choose from available bundle packages or buy individual plugins as per your choice.

How does Redmineflux stand out among other Redmine-based solutions?+

Redmineflux comprises all vital functionalities of Redmine. Additionally, it consists of improvements and advancements over other Redmine-based solutions.

Can I add Redmineflux plugins to my self-hosted Redmine?+

Yes, you can add our plugins to your existing environment.

How is Redmineflux better than Redmine?+

Redmineflux is a complete Redmine solution with added & improved plugins, features, & functionalities. It facilitates scalability, allowing businesses to scale up or down as they wish. The tool is purposefully built to support complex agile operations and simplify project management.

Are themes Daisy & Scarlet compatible with all versions of Redmine?+

Yes, our themes Scarlet & Daisy (Light & Dark) are compatible with all old and latest versions of Redmine.

How are your themes different from others?+

The themes we have created can be used by Redmine and Redmineflux users. Our themes are expansible, responsive, as well as well-structured.

Can I purchase both themes at once for my Redmine setup?+

Yes, you can purchase multiple themes.

Do you offer any plugin bundles for Redmineflux?+

Yes, after understanding the business requirements of multiple organizations, we have created plugin bundles that you can easily purchase from our Redmine Plugin Combos page.

I have purchased one of your plugins. How can I access my account?+

To access the plugins that you have purchased from us, you can simply log in to your account using your username and password. You will be able to see your plugins in the download area. For more please contact our support team.

What are the basic requirements to download Redmineflux plugins?+

Redmineflux plugins are compatible with all Redmine versions, databases: SQLite / MySQL / PostgreSQL / SQL Server, OS: Linux / OS X / Windows, Browsers: Chrome / Safari / Internet Explorer / Firefox.

Is my payment information safe?+

Absolutely. All payments made are processed securely. Your card information bypasses our servers & your payment order is processed with an SSL connection. Your card details and bank information are encrypted.

Which payment methods do you accept?+

We accept credit/debit card.

How can I install the plugins I bought?+

We have kept the plugin installation process pretty simple. The installation and setup instructions have been mentioned clearly in the knowledge base. If you face any issue, our support team is available to assist you.

How many Redmine plugins can I purchase?+

As many as you like. You can cherry-pick the plugins you find suitable for your business & seamlessly integrate them with your existing Redmine environment. We offer a variety of plugin combos to accommodate diverse business needs.

How can I get in touch with you if I have questions or want to know more?+

You can fill in the contact form on this page, or drop us an email. Our support team responds within 24 hours.

How much time would your support team take to get back to me?+

Our team will get back to you within 24 hours.

Who will be our point of contact for support or inquiries after purchase? Is there a dedicated account manager?+

Yes, following your purchase, you will be assigned a dedicated account manager. Or you can anytime contact our team or submit your inquiries via the contact form.

Can the license be transferred to another entity (e.g., if our company merges or is acquired)?+

The Licenses are non-transferable.

What is your refund policy if the plugin doesn't meet our expectations or requirements?+

There is no refund available once a purchase is made. We request users to try the demo and make a purchase if satisfied.

Is there free demo available? If so, how long is the trial period, and what are the limitations?+

A free demo can be requested by filling out the form at here.

What level of user and technical documentation is provided? Are there tutorials or video guides available?+

The Knowledge Base offers tips, tutorials, FAQs, and guides for all plugins. Visit our Knowledge Base.

Does the plugin support multiple languages?+

Yes, Redmineflux plugins support multiple languages.

Is customization available for the existing Redmineflux plugin to accommodate specific requirements?+

Yes, we offer paid customization for the Redmineflux plugins for customers who have already purchased the plugin. You can connect with our support team for dedicated customization services here.

How long are updates and support included with a plugin combo?+

Every Redmineflux plugin combo includes 12 months of technical support, bug fixes, and both minor and major version updates. After the initial 12-month period, you can renew your subscription for 30% of the combo price to continue receiving support, bug fixes, and future updates for another year.

Still have a question?

Write to support@redmineflux.com or request a free demo and ask us live.

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