Changelog · Helpdesk
Helpdesk Plugin Changelog
A feature that helps in aligning & enhancing customer communication. Through this feature, you can receive, organize, respond to, filter, and manage requests.
Release 7.0.02 changes
- Feature 117694: Helpdesk Plugin: Add Redmine Version 7.0 Compatibility with Backward Support for Redmine 5.x and 6.x
- Feature 119591: Redmineflux Helpdesk Plugin: Support Packages, Prepaid Hours Enforcement, Customer Portal & Ticket Management Enhancements
Release 6.1.04 changes
- Feature 110864: Helpdesk plugin : Product management module for redmineflux plugin
- Feature 114531: Helpdesk plugin: Display SLA remaining timer in ticket list with status indicators
- Feature 114712: Helpdesk plugin: Advanced helpdesk reports module with SLA and agent performance analytics.
- Feature 114713: Helpdesk plugin: Automatic ticket status change to “Waiting for customer response” with SLA pause/resume
Release 1.2.02 changes
- Feature 102415: Helpdesk plugin : SLA creation and assignment system for defining response and resolution timelines based on organization and product in Helpdesk plugin
- Feature 106821: Helpdesk Plugin : Implement project-specific Helpdesk settings for better flexibility and control.
Release 6.0.010 changes
- Feature 106628: Helpdesk plugin : Need to implement project wise knowledgebase section integration on helpdesk.
- Feature 107332: Helpdesk plugin : SLA creation and assignment system for defining response and resolution timelines based on organization and product in Helpdesk plugin
- Feature 107333: Helpdesk plugin : Email integration to enable auto ticket creation, reply handling, and email history logging.
- Feature 107334: Helpdesk plugin : Global helpdesk module with dashboard, ticket management, SLA, organization, customer, holiday, and support level configuration.
- Feature 107335: Helpdesk Plugin :Implement support level (L1–L4) management with SLA-based ticket assignment, escalation, and notifications.
- Feature 107336: Helpdesk Plugin :Customer helpdesk access with controlled ticket creation and email notifications
- Feature 107337: Helpdesk plugin : Need to implement project wise knowledgebase section integration on helpdesk.
- Feature 107824: Helpdesk: Add Redmine core editor for description & notes fields
- Feature 113049: Helpdesk Plugin : Implement project-specific Helpdesk settings for better flexibility and control.
- Feature 113992: Helpdesk Plugin : Implement multilingual localization for across supported redmine languages
Release 1.1.06 changes
- Feature 103781: Helpdesk plugin : Customer-only helpdesk access with controlled ticket creation and email notifications.
- Feature 104599: Helpdesk Plugin:Implement support level (L1–L4) management with SLA-based ticket assignment, escalation, and notifications.
- Feature 107614: Helpdesk Plugin : Creating a Helpdesk Portal Page to Allow Users to Submit Tickets
- Feature 107654: Helpdesk Plugin :dashboard status card applies ticket status filter.
- Feature 107655: Helpdesk Plugin: Show only essential columns to customers in helpdesk ticket list.
- Feature 107921: Helpdesk: Clearly Identify support levels and escalation order with uniqueness
Release 1.0.02 changes
- Feature 79831: Global Helpdesk Module Requirements: Dashboard, Tickets, SLA, Organizations, Customers, Holidays & Support Levels
- Feature 91356: Helpdesk plugin : Email integration to enable auto ticket creation, reply handling, and email history logging.